Which type of skills are most often used by first level supervisors?

First-level supervisors primarily rely on technical skills as they are responsible for ensuring that their teams are performing tasks effectively and efficiently on the ground level. These skills encompass a deep understanding of specific processes, procedures, and the operational aspects of their roles, which allows supervisors to provide direct guidance and support to their team members.

Technical skills enable first-line supervisors to troubleshoot problems, train staff on the proper execution of tasks, and ensure the adherence to safety and compliance standards. This hands-on expertise is crucial in a correctional setting, where understanding the nuances of daily operations can significantly impact the safety and effectiveness of the facility's operations.

In contrast, while leadership skills are important, they tend to be more associated with higher-level management where strategic vision and long-term goals are emphasized. Strategic skills and analytical skills are also typically more relevant at higher levels of management where planning and analysis of trends over time are critical for organizational success. Hence, technical skills are the foundational skill set that first-level supervisors must possess to effectively manage their teams in the day-to-day operations.